I have worked in product design for the last 25 years, from startups and large corporate banking, to IT consulting and founder of an award-winning, boutique design firm.
Most recently, I served a team of 18 researchers, designers, front-end developers, and content strategists on a large SAFe® Agile program, where we received the highest UX maturity rating from the Centers for Medicare and Medicaid's HCD Center of Excellence.
Family organization app
Case study coming soon
Centers for Medicare and Medicaid
Case study coming soon
Three simple steps to rollover your IRA
UX Design, Research, User Testing
Case study coming soon
UX Design, Mobile Prototyping
Case study coming soon
View samples from video, motion studies, and interaction design to graphic design, branding, and illustration.
I’ve wanted to write this article for some time to chronicle my own journey in design leadership, and some of the issues and adjustments that I’ve faced personally.
Everyone has their own experience working with UX professionals: good, bad or indifferent. Unfortunately, the impact of a negative experience with UX has an exponential effect over time.
Over the last 20+ years of my career in product design, the industry has been in a constant state of change (i.e.; chaos).
ResearchOps Spotlight: Shane Close